ZOE BLACK SAND

Enjoy reduced shipping rates and quicker international deliveries! Kindly be aware that customs duties may apply at some destinations, subject to local regulations.

Enjoy our Free Standard Shipping on all USA orders over $150!
For more information click here.

Enjoy Hassle-Free Returns on All US Orders Over $150 - On Us!
To start a return please click HERE

Returns

Effortless Returns on Eligible Purchases, On Us!
To start a return please click HERE

What items are non-refundable? Items purchased past the 30-day return policy.
Items marked as final sale - 50% off or more.
Free gifts or promotional items with retail value.
Original shipping and handling fees.
Orders placed online cannot be returned to our retail locations.
Orders placed at retail locations cannot be returned online.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, please follow the instructions. 

1. Go to www.naomibesson.com return or refund policy page and read the terms and conditions.

2. Look for a button or link that says "Initiate Return" or click HERE
   

3. Click on the button or link, and you will be taken to a form where you need to provide your order information and reason for the return.

4. Fill out the form accurately and submit it.

5. Follow the instructions provided by the website to complete your return.
   
   

If you have any questions please contact us at customerservice@naomibesson.com for assistance.


There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Once your request is approved, the refund will be initiated, and the credit will be automatically applied to your original method of payment, typically within 7-14 days. The exact timeframe may vary based on the processing time of third-party banking institutions involved in the transaction.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@gmail.com

Sale items (if applicable)
Items that are discounted by 50% or more during a sale are not eligible for a refund.

Exchanges (if applicable)
We only replace items if they are defective or damaged. To exchange an item, please follow the steps after clicking on the "Initiate Return" button, where you will be able to easily exchange the item for a different size or style. If you need any If you have any assistance please contact us at customerservice@naomibesson.com .

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a E-gift card will be e-mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
In order to return your product, you will need to print the label provided by Naomi Besson through the app and then take it to a designated shipping point.

If you are located in US, you will not be responsible for paying for your own shipping costs for returning your item. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

What items are non-refundable? Items purchased past the 30-day return policy.
Items marked as final sale or 50% OFF or more.
Free gifts or promotional items with retail value.
Original shipping and handling fees.
Orders placed online cannot be returned to our retail locations.
Orders placed at retail locations cannot be returned online.

We champion ethical manufacturing to enhance worker well-being and environmental health, embracing slow fashion against fast fashion's waste, pollution, and wildlife impact. Fast fashion, with its fossil fuel-based materials, contributes to ocean plastic pollution, toxic wastewater, and worker exploitation. Join us in fostering sustainable change.